
In a move to combat Best Buy and their Geek Squad service offerings, Walmart has teamed up with N.E.W to help customers who need help installing their televisions.
According to a Reuters article:
Shoppers can buy service plans on a prepaid card ranging from $99 to $339. The service spans help with basic television installation on the low end to setting up a home theater, wireless router network or a home office computer network.
The service includes a preliminary consultation and a tutorial after installation is completed.
Consumer electronics retailers have been offering technology support to differentiate their business and cut down on the number of products, particularly flat-panel TVs, that are returned after customers get the gadgets home but cannot use them properly.
With this and other moves the retailer has been making it is pitting itself against the Best Buy, HHGregg’s, and other Consumer Electronics stores in a bid to win over more customer dollars.